Returns & Refunds

 

At Wellbeing Vitamins, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible:

- Item must be unused and unopened

- In original packaging with seal intact

- Include proof of purchase

Your Right to Cancel (UK & EU Customers)

You have 14 days to cancel your order after receiving it, and a further 14 days to return it.

Items must be unused and unopened. If used beyond inspection, a deduction may be applied.

How to Start a Return

Email: support@wellbeingvitamins.co.uk

Include order number, reason, and photos if needed.

Damaged or Faulty Items

Contact us with photos and order number. You may be entitled to refund, repair, or replacement under UK law.

Non-Returnable Items

- Opened or used supplements

- Items after 30 days

- Gift cards or sale items

- Third-party purchases

Shipping Costs

- Standard delivery refunded where legally required

- Express shipping not fully refunded

- Return shipping paid by customer unless faulty

 

Exchanges

Return item and place a new order.

Refunds

Processed within 14 days of receiving returned goods or proof of return.

Statutory Rights

This policy does not affect your rights under UK law.

 

Contact

support@wellbeingvitamins.co.uk